1. Our Commitment
ClinicCube is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.
As a healthcare platform, we recognize that accessible design is not just a legal requirement but a fundamental aspect of inclusive healthcare delivery. Everyone deserves equal access to healthcare management tools, regardless of ability.
2. Conformance Status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
ClinicCube strives to conform to WCAG 2.1 Level AA. We are actively working toward full conformance and regularly audit our platform to identify and address accessibility barriers.
3. Accessibility Features
We have implemented the following accessibility features throughout the platform:
3.1 Navigation and Structure
- Semantic HTML elements for proper document structure and heading hierarchy
- Skip navigation links to bypass repetitive content
- Consistent navigation patterns across all pages
- Breadcrumb navigation for clear page hierarchy
- Descriptive page titles for all pages
3.2 Visual Design
- Sufficient color contrast ratios meeting WCAG 2.1 AA standards (minimum 4.5:1 for normal text, 3:1 for large text)
- Text can be resized up to 200% without loss of content or functionality
- Content does not rely solely on color to convey information
- Responsive design that adapts to different screen sizes and zoom levels
- Clear focus indicators for keyboard navigation
3.3 Interactive Elements
- All interactive elements are keyboard accessible
- Form fields have associated labels and clear error messages
- ARIA (Accessible Rich Internet Applications) attributes for dynamic content
- Buttons and links have descriptive text or aria-labels
- Modal dialogs trap focus and can be dismissed with the Escape key
3.4 Media and Content
- Alternative text for all meaningful images
- Descriptive link text that makes sense out of context
- Tables include proper headers and captions
- Content is structured with proper headings for screen reader navigation
3.5 Assistive Technology Support
- Compatible with popular screen readers (JAWS, NVDA, VoiceOver)
- Compatible with screen magnification software
- Compatible with speech recognition software
- Supports browser text-to-speech features
4. Technologies Used
Accessibility of ClinicCube relies on the following technologies to work with the particular combination of web browser and assistive technologies or plugins installed on your computer:
- HTML5
- WAI-ARIA (Web Accessibility Initiative – Accessible Rich Internet Applications)
- CSS3
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
5. Known Limitations
Despite our best efforts to ensure accessibility of ClinicCube, there may be some limitations. Below is a description of known limitations and potential solutions:
- Video consultations: Real-time video features may have limited accessibility for users who rely on screen readers. We provide chat-based alternatives as an accommodation.
- Third-party integrations: Some embedded third-party content (such as payment processing forms) may not fully meet our accessibility standards. We work with our vendors to improve accessibility.
- PDF documents: Some older PDF documents may not be fully accessible. We are working to remediate existing documents and ensure all new documents meet accessibility standards.
- Complex data visualizations: Charts and graphs in the analytics dashboard include data tables as alternatives but may not be fully accessible to all assistive technologies.
6. Feedback and Contact
We welcome your feedback on the accessibility of ClinicCube. If you encounter accessibility barriers on any part of the platform, please let us know:
When contacting us, please include the following information:
- The URL (web address) of the content you are having difficulty with
- A description of the issue you encountered
- The assistive technology you are using (if applicable)
- Your preferred method of contact
We aim to respond to accessibility feedback within 2 business days and to resolve issues within 10 business days where technically feasible.
7. Enforcement Procedure
If you are not satisfied with our response to your accessibility concern, you may escalate the matter by contacting us directly at legal@cliniccube.com. We take all accessibility complaints seriously and will work to resolve them promptly.
You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, if you believe that a healthcare provider using the Service has discriminated against you based on disability.
8. Assessment and Audit
ClinicCube assesses the accessibility of the platform through the following methods:
- Automated accessibility testing using industry-standard tools
- Manual testing with assistive technologies
- Periodic third-party accessibility audits
- User feedback analysis and incorporation
9. Continuous Improvement
We are committed to ongoing accessibility improvement. Our approach includes:
- Accessibility training for all development team members
- Accessibility review as part of our development and QA process
- Regular monitoring and testing of new features and updates
- Incorporating accessibility feedback from users
- Staying current with evolving accessibility standards and best practices